VOF Charisma, located at Techniekweg 6 in Leerdam, with VAT number NL853699057B01 and Chamber of Commerce number 59929928, guarantees the proper functioning of the massage chair for a standard period of 12, 24 or 36 months. In the case of an extended warranty, this applies for the longer period, as stated in the issued purchase document (invoice/receipt). Defects to the massage chair that come to light during the warranty period will be remedied free of charge in the Netherlands and Belgium by an authorized service center according to the conditions below:
-
Validity of the warranty card
The warranty card is only valid together with the original proof of purchase of the massage chair.
-
Warranty period start date
The warranty period commences on the date of delivery of the massage chair to the User.
-
Applicable law
For matters not covered by this warranty card, the provisions of Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees apply.
-
Territorial validity
The warranty is valid in the Netherlands and Belgium.
-
Reporting defects
A defect in the massage chair and the associated need for repair must be reported immediately, but no later than 30 days after discovery of the defect. A defect must be reported via the service report form.
-
Execution of the repair
The Guarantor reserves the right to carry out repairs on site at the User's premises or in its own buildings. The transport costs are borne by the Guarantor. The authorized service will carry out the repair within 21 working days, calculated from the date of notification of the repair.
-
Exclusions from the warranty
The standard or extended warranty only covers the use of the massage chair for up to 8 hours per day. The warranty does not cover:
- defects caused by mechanical damage to the equipment by the User,
- damage caused by external factors beyond the control of the Manufacturer,
- defects and damage to the equipment resulting from improper use, failure to follow the user manual, improper storage or maintenance,
- unauthorized repairs, modifications or alterations to the design by the User or other unauthorized persons,
- deterioration of product quality due to the natural wear process, such as wear of the outer layer of the product, scratches, etc.
-
Restrictions and additional rights
This warranty does not limit, suspend or exclude the rights of the buyer arising from the statutory provisions on the warranty for defects in the item sold.
